Head of Product

Location: Amsterdam – we work from the office on Mondays and Thursdays; the rest of the week is flexible.    
Hours: 40 hours a week 

About Us & The Role 

Talk360 was founded with a clear purpose: to become the most accessible and reliable calling app for African diaspora communities, both within Africa and abroad. For our users, calls are not transactional, they are emotional lifelines to family, friends, and essential support networks. When service quality drops, they feel it immediately. That responsibility drives everything we build. 

Over the past years, Talk360 has grown into a global communications platform connecting 6+ million people worldwide last year. We successfully spun off our payments arm into NjiaPay, stepped into the gap left by the discontinuation of Skype, and achieved profitable growth from 2025 onwards, marking our transition from early-stage scale-up to a disciplined, sustainable business. Our ambition is bold: to become the world’s most reliable calling app and the trusted connection for anyone who needs to reach home. 

As Head of Product, you are responsible for steering this next phase. You fully own the product & tech backlog, align the roadmap with company KPIs, and ensure priorities are focused, balanced, and impact-driven. You translate strategy into shipped, measurable results. 

Reporting directly to the COO, you manage one Junior Product Manager while acting as the bridge between customer needs, business goals, and technical execution. You work closely with our engineering team (1 CTO and 7 developers across mobile, backend and web) and collaborate with data, ops, marketing and support, ensuring product decisions are backed by strong technical execution and data insights. Through structured user research and strong backlog discipline, you remove friction in the customer journey and drive improvements in retention, conversion, reliability, and trust. 

You are hands-on. You lead by doing. You are customer-obsessed. 

1.Own the Product Backlog 

This is your #1 responsibility. 

• Fully own and prioritise the product & tech bi-weekly backlog and quarterly roadmap 

• Build & align roadmap with all stakeholders across the company in line with main KPIs (MAPU, retention, App Score, ASR/ACD, conversion) 

• Ensure clear product specifications and acceptance criteria 

• Run sprint rituals and planning with Tech 

• Balance quick wins with structural improvements 

• Protect the roadmap from chaos and distractions 

• Track and & continuously measure impact of shipped features 

In short, you ensure the product & tech machine runs smoothly to move core KPIs. 

2. Grow Talk360 through improved Customer Experience  

Your job is to systematically remove friction in calling and Shop360 Mobile Topup store. 

Where customers struggle — you fix it. 
Where customers drop off — you optimise it. 
Where trust is damaged — you rebuild it. 

You are responsible for improving core product quality levers that directly impact revenue and retention. 

• Turn customer friction into measurable growth 

• Improve first-call success and reduce call-related churn 

• Increase conversion and repeat usage in Shop360 

• Optimise onboarding to drive early retention 

• Reduce payment and transaction friction 

• Strengthen clarity and trust across the app 

• Define impact metrics for every major product initiative 

• Measure results and iterate quickly 
  

3. Lead User Research & Customer Insights 

We believe in Customer First. Now we want to operationalise it. 

• Run structured user interviews 

• Analyse churned users 

• Mine App Store, Trustpilot and support feedback 

• Identify recurring friction points 

• Quantify patterns where possible 

• Turn insights into prioritised backlog items 

• Share monthly Voice of Customer insights internally 

In short, User research must directly influence the roadmap. 

Requirements 

• 7+ years' experience in Product Management 

• Strong experience in consumer mobile apps 

• Hands-on roadmap ownership experience 

• Strong analytical skills  

• Experience running user research yourself 

• Strong commercial mindset — you understand how product decisions drive revenue, retention and profitability 

• Comfortable working closely with engineers 

• Experience managing or coaching product team members 

• Strong shipping mentality — you prioritise progress over perfection and get features live 
  

Nice-to-have skills: 

• Experience with VoIP / telecom 

• Experience with payments 

• Experience in emerging markets 

• Experience with marketplaces 

• Experience with platforms like Mixpanel and Tableau 
  

What you get 

• Yearly €1.500 personal development budget  

• The possibility to participate in a SAR (equity-based) scheme. 

• Company laptop and all the tools you need    

• Monthly phone allowance  

• 25 vacation days    

• Per calendar year you are permitted to swap two standard public holidays in your country for ones that are more relevant to your culture or faith.  

• Commuting allowance    

• Weekly team lunch on Thursdays   with our multi-cultural team  

• Flexible hybrid work setup (we’re in-office on Mondays & Thursdays)