Customer Support Assistant (Part time / Working Student)

The Role 

Talk360 is a calling app used by more than 6 million people across 190 countries — mostly migrants and travellers calling family abroad. When a payment fails or a transaction goes sideways, someone needs to dig in, work out what happened, and put it right. That’s where you come in. 

We’re improving how our customer support operation works behind the scenes, and we need an extra pair of hands for the next 7 months to keep complex cases moving while we do it. The work is hands-on and detail-driven — not customer-facing call handling, but the back-office investigation that makes the customer-facing side possible. 

What You’ll Do 

• Investigate customer cases that need a closer look — pulling transaction history, working out what happened, and finding the right resolution 

• Act as the bridge to our external partners when a case needs 3rd-line support 

• Work fraud and chargeback cases step by step, making sure nothing falls through 

• Resolve complex cases on time so the support agents can stay focused on talking to customers 

The Team 

Talk360 is a lean company, around 30 people globally. You’ll sit with the support team day-to-day, but the work touches finance, ops, and our external partners regularly. For a part-time role, the exposure is unusually wide — you’ll see how a small international company actually runs. 

Who You Are 

• A student, recent graduate, or someone looking for substantial part-time work — any prior experience in customer support or financial admin is a plus, not a requirement 

• Detail-oriented in a real way — you actually check, and you actually follow the steps 

• Reliable and self-directed: once you’re shown how something works, you don’t need to be shown again 

• Comfortable in English, written and spoken 

• At ease with online tools and systems 

The Details 

• Hourly rate: € 16,75 (all-in) 

• Contract duration: 7 months (minimum 4 months) 

• Hours: minimum 24 per week 

• Start: as soon as possible 

• In the Amsterdam office on Mondays and Thursdays; remote the rest of the week 

What you Get 

Learning and growth  

• Personal development budget 

Time to recharge  

• 25 vacation days based on 40 h work week   

• Option to swap two public holidays per year for days that better reflect your culture or beliefs   

A team you’ll actually want to be part of  

• Weekly team lunch every Thursday   

• Regular team moments and outings   

• An international and diverse team, with colleagues from the Netherlands, South Africa, Nigeria, Suriname, Turkey, Egypt, Kenya, Ukraine and beyond   

Set up for success  

• Monthly phone allowance and commuting allowance   

An environment to grow and make impact  

• A collaborative environment where you can learn from others, take ownership, and contribute to a meaningful mission. 

About Talk360 

Talk360 has grown into a global communications platform connecting more than 6 million people worldwide. We successfully spun off our payments arm into NjiaPay, stepped into the gap left by the discontinuation of Skype, and achieved profitable growth from 2025 onwards, marking our transition from early-stage scale-up to a disciplined, sustainable business. 

We’re now expanding beyond our own B2C app. We’ve built and launched an SDK that lets partner platforms embed Talk360’s calling infrastructure directly into their own products, opening a new distribution channel and a new layer of technical complexity. Our ambition is bold: to become the world’s most trusted way to call any real phone number, connecting migrants, travellers, professionals, and businesses across the globe. 

Here’s what our users say: 

“I like Talk360 because it saves me a lot of money. I used to call from Zimbabwe for 15 rands a minute. Talk360 came to the rescue. Now I can call my mother for hours.” — Google Play, South Africa ★★★★★ 

“Talk360 is a simple and reliable app for cheap international calls. It works even if the receiver has no internet, offers good call quality, and has transparent pricing.” — Google Play, United States ★★★★★ 

“It is a flawless experience with no hustles at all and the tariffs are more than just fair.” — Trustpilot, United Kingdom ★★★★★